At Fixtures Africa Zambia, we are committed to delivering your products safely, efficiently, and in a timely manner. Please review our shipping and exchange policies below to understand how we handle your orders.
Shipping Policy
1. Delivery Locations:
We currently deliver to locations within Zambia. For special delivery requests or bulk orders, please contact our support team.
2. Delivery Time:
Orders are processed within 1–2 business days after payment confirmation. Estimated delivery times are between 3–7 business days, depending on your location.
3. Shipping Charges:
Shipping costs are calculated at checkout based on your delivery address and order weight or size.
4. Order Tracking:
Once your order is dispatched, you will receive a tracking number via email or SMS to monitor the delivery progress.
5. Delays:
While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances such as weather, transportation disruptions, or stock availability. We appreciate your patience in such cases.
Exchange Policy
1. No Return Policy:
Please note that we do not accept returns on any products purchased through our website.
2. Exchange Eligibility:
We offer product exchanges only under the following conditions:
The item received is damaged, defective, or incorrect.
The exchange request is made within 3 days of delivery.
The product is unused, in its original packaging, and in resalable condition.
3. How to Request an Exchange:
To request an exchange, please contact our support team at Email: support@fixtures.africa with:
Your order number
A clear photo of the product showing the issue
A description of the problem
4. Exchange Process:
Once your exchange request is reviewed and approved, we will arrange a pickup or request you to send the item back. After inspection, a replacement product will be shipped at no additional cost (if eligible).
5. Non-Exchangeable Items:
Used or damaged products due to customer handling
Products without original packaging or missing components
Custom or made-to-order items
Questions?
For any shipping or exchange-related queries, feel free to contact us at: Email: support@fixtures.africa